Refund policy
Artelexia does not offer exchanges, returns, or refunds of any kind on any items offered for sale in our online store.
Why no returns or exchanges?
Because you do not want to purchase items that someone else used, even if it was only used one time. We do not want to sell you items that someone else has used.
Handmade items
Many items that we carry are hand-made and may have slight imperfections that appear to be defects. These are not to be considered defects and are features of the manufacturing process. We inspect all items before shipping and we pack your orders with care. We will never send you a defective item, pinky promise!
Textiles
Wash all textiles in cold water & air dry to minimize loss of color, or seepage of color onto another part of the textile and/or other textiles. Care for the textile is the customer’s responsibility and the quality of the textile is not warranted by Artelexia.
Damages & Issues
Damage claims must be made within 72 hours of the package arrival. Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please include your order # & contact information. Photos are required as proof of damage in order for us to issue a refund or replacement.
Artelexia is not responsible for lost orders submitted with incorrect information or for packages missing once in the shipping carrier's possession. A missing mail claim must be submitted to the USPS.
Refunds
If approved for a refund, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@artelexia.com.